we1win3 Privacy Policy

This Privacy Policy ("Policy") is established by we1win3 ("we", "us" or "the company") to govern how personal information is collected, used and protected through our online betting platform accessible at we1win3.onl.

This Policy applies to all users who visit, register an account or use any services provided by we1win3, including online slot games, live casino, sports betting, boxing betting and Teen Patti.

In the course of we1win3's operations, we collect various categories of information to ensure the services provided are safe, lawful and responsible. The information collected includes:

• Account Registration Information — username, password (in encrypted form), email address and mobile phone number that you register.
• Identity Verification Information (KYC) — a copy of your identification card (MyKad), proof of address and other supporting documents required to meet legal compliance obligations.
• Financial Information — details relating to payment methods used, including Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay and cryptocurrency transactions (USDT, BTC, ETH). We do not store bank account numbers or payment card details directly.
• Usage Data and Logs — IP address, device type and web browser, pages visited, session duration and betting patterns for security and service improvement purposes.
• Communications — records of live chat conversations and emails with our customer support team.

we1win3 collects and processes your personal information for the following purposes only:

• Creating and managing your member account and verifying identity before high-value transactions.
• Processing deposits and withdrawals through supported payment methods, including ensuring transactions are completed accurately within the expected timeframe of 5–30 minutes.
• Meeting anti-money laundering (AML) requirements and compliance with international licensing.
• Providing 24/7 customer support via live chat and email in Bahasa Melayu and English.
• Sending promotional information such as bonuses and special offers — subject to your consent to receive marketing communications.
• Detecting fraudulent activity, account misuse and security threats that could compromise the integrity of the platform.
• Complying with any court orders or lawful requests from the relevant authorities.

we1win3 does not sell or trade your personal information to any third party for commercial purposes. However, in certain limited circumstances, we may share your information with:

• Payment Service Providers — e-wallet platforms and payment gateways that process your deposit and withdrawal transactions. This sharing is limited to the information required to complete the transaction only.
• Technology and Game Software Providers — companies such as PG Soft, Pragmatic Play, JILI and Spribe that provide slot and casino game software. Data is shared only within the scope required to ensure the games function correctly.
• Regulatory Authorities — international licensing regulatory bodies that issue operating licences to we1win3, or law enforcement authorities when required by a valid court order.
• Compliance Risk Assessors — third-party firms appointed specifically to conduct AML and KYC compliance audits. All such parties are bound by strict confidentiality agreements.

In all of the above cases, we1win3 ensures that every receiving party has data protection measures that are equivalent to or stricter than the standards we ourselves follow.

The we1win3 website uses cookies and similar tracking technologies to improve the user experience and ensure the platform functions properly. The cookies we use fall into several categories:

• Session Cookies — required to maintain your login session and keep your account secure while you use the platform. These cookies are deleted automatically when you close your web browser.
• Preference Cookies — store your language settings, interface display and personal preferences so you do not need to reconfigure them each time you visit.
• Analytics Cookies — collect usage data in aggregate form to help us understand how members interact with the platform and identify areas that need improvement.

You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect the overall functionality of the we1win3 platform.

we1win3 implements multiple layers of technical and organisational security to protect your personal information from unauthorised access, disclosure, alteration or destruction:

• End-to-end encryption using SSL/TLS protocols for all data in transit between your device and our servers.
• Account passwords are stored in hashed form using modern cryptographic algorithms — the we1win3 team itself cannot view your original password.
• Two-factor authentication (2FA) is available as an added security layer for member accounts.
• A continuous threat monitoring system that identifies and blocks suspicious login attempts.
• Strict internal access controls — only authorised staff may access members' personal data, and only within the scope of their required duties.

we1win3 retains your personal information for as long as necessary to fulfil the processing purposes stated in this policy, or for as long as required by applicable laws and regulations.

Generally:

• Active account data is retained for the duration that your account remains active and in regular use.
• Financial transaction records, including deposits and withdrawals, are retained to meet the compliance audit requirements set by international licensing authorities.
• Security log data is retained for a sufficient period to allow investigation in the event of a security incident.
• Once an account is permanently closed, personal information will be deleted or anonymised within a reasonable timeframe, unless longer retention is required by law.

As a we1win3 member, you have the following rights regarding your personal information:

• Right of Access — you may request a copy of the personal information we hold about you.
• Right of Rectification — you may request a correction if the information we hold is inaccurate or outdated.
• Right of Erasure — in certain circumstances, you may request deletion of your personal information, subject to data retention obligations required by law.
• Right to Object to Processing — you may object to the processing of your information for direct marketing purposes at any time.
• Right to Data Portability — you may request that your data be transferred in a machine-readable format.

To exercise any of the above rights, please contact the we1win3 support team via live chat available 24/7 or by email at [email protected]. We will process your request within a reasonable timeframe.

we1win3 reserves the right to amend or update this Privacy Policy from time to time in line with changes in law, industry practices or developments in our services. Any significant changes will be communicated to members via email or a notice displayed on the we1win3 website.

The "Updated" date shown at the top of this document indicates when the latest version of this Privacy Policy came into effect. Continued use of we1win3 services after any amendments will be considered as your acceptance of the updated terms.

If you have any questions, concerns or complaints regarding this Privacy Policy or how we1win3 manages your personal information, we encourage you to contact us directly:

• Live Chat — 24/7 support available directly through the we1win3 platform in Malay and English.
• Email — send your enquiry details to [email protected]. Our team will review and respond to every privacy-related request.

We are committed to addressing every privacy-related concern seriously and transparently. Your trust is the foundation of the long-term relationship between you and we1win3.